Refund policy
At ZhanPeng, we maintain a clear and structured approach to returns in accordance. Our priority is to uphold transparency, consistency, and legal compliance in all transactions.
This policy sets out the conditions under which returns, refunds, or replacements may be requested. It includes both your statutory rights as a consumer and our store-specific procedures.
By proceeding with a purchase, you acknowledge and accept the terms detailed in this policy.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@laptopbatteriesadapters.com
or whatsapp:(+86)18570679070
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@laptopbatteriesadapters.com.
Change of Mind Returns
We want you to shop with confidence. If you ordered the wrong part, please contact us within 60 days of delivery. We'll help you find the right replacement.
Returns are accepted for:
- Wrong item ordered (compatibility issue)
- Item not as described
- Defective or damaged on arrival
Please note: Returns for change of mind on opened electrical components may be subject to a 15% restocking fee to cover testing and repackaging costs.
We encourage all customers to thoroughly review product descriptions, technical specifications, compatibility, and intended use before completing checkout.
If you are unsure whether a product suits your needs or intended application, please contact our support team prior to purchase. We’re more than happy to assist with any questions or clarify suitability — especially for parts and components that require compatibility checks.
Once an order has been placed and dispatched, it cannot be cancelled due to change of mind. All change-of-mind return requests (if exceptionally approved at our discretion) may be subject to return shipping fees and restocking charges.
Returns in General
In cases where a return is required for reasons other than change of mind, we will assess each request in accordance with our obligations under store policy.
To qualify for any remedy (including refund, repair, or replacement), customers must provide valid proof of purchase, which may include:
A receipt or invoice issued by laptopbatteriesadapters
A bank or credit card statement where the transaction amount matches the purchase value
If we are unable to verify that the product was purchased from laptopbatteriesadapters, we reserve the right to decline the return request.
Customers are responsible for verifying compatibility prior to purchase. If unsure, please contact our technical support team before ordering.
Service parts that are found to be non-defective, or damaged due to incorrect handling or installation, will not be refunded.
In the event of a warranty claim, the part may be subject to testing or inspection. If the component is found to be functional or the issue is due to misuse or improper installation, the return will be declined and the item returned at the customer’s expense.
To ensure smooth handling and avoid delays, all returns must be arranged and approved by our team in advance. Items received without prior authorisation may experience processing delays or be declined upon inspection.
Return Process
Any request must be submitted within 60 days of receiving your order and sent via email to support@laptopbatteriesadapters.com. Please include the following in your request:
- Your invoice, repair, or sales reference number
- A clear description of the item and reason for return
- Any relevant photos or documentation (if applicable)
Once received, our team will review your request and respond to discuss the next steps. Please do not return items without prior communication and approval.
Refunds will only be processed to the original payment method used for the purchase.
Return Shipping Address:
Please contact us before shipping — we will provide a return address based on your location
When shipping back your item, please include a copy of your:
- Order/invoice/receipt
- Full name and contact details
- Brief note explaining the return and the name of the staff member you spoke with (if applicable)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@laptopbatteriesadapters.com.